Email ticket
Write us at support@muswansoft.example. We open a tracked ticket and reply by email.
Support
Help for trial and paid workspaces — VAT questions, billing, provisioning, and product how-tos. Operators use SaaS Admin for tenant break-glass; this page is for customers.
In-app inbox
Start a thread without leaving the browser. Keep the thread link to continue the conversation.
Account & billing
Plan changes, invoices, and payment methods live under Account after you sign in as the workspace owner.
Send a support request
Include your company name, workspace email, and what you were doing when the issue happened.
Common questions
I cannot sign in to my workspace
Use /login with the work email from signup. If the tenant is still provisioning or failed, the error will say so — contact us with that exact message rather than retrying silently.
Where do I set Emirate and TRN?
After first login: company form → Emirate, TRN (VAT), then Accounting Home → Steps today. Tax docs stay bilingual where UAE law requires it.
Sales / stock / POS menus are missing
Those groups appear only when your plan entitles them. Upgrade from Account or ask Support to confirm your plan code.
How do bank payments for subscription work?
Choose bank transfer in Account; SaaS Admin approves offline payments before the plan activates. Stripe card checkout activates instantly when enabled.
Who is the contracting party?
The SaaS operator entity in SaaS Admin (seed: MuswanSoft L.L.C.). Jawahir is the developer, not the seller — see Developed by.
Prefer self-serve docs?
Product capabilities and plan families are on the Product and Pricing pages.